Return Policy

Return Policy for Adafashion Shop:

At Adafashion Shop, we strive to provide you with a seamless and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

1. Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • Merchandise must be unworn, unwashed, and in its original condition with all tags attached.
  • Accessories, lingerie, and final sale items are non-returnable.

2. Initiate the Return Process:

  • To initiate a return, please contact our customer service team at adafashion.net@hotmail.com within 7 days of receiving your order.
  • Provide your order number, the items you wish to return, and the reason for the return.

3. Return Authorization:

  • Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item.

4. Packaging Your Return:

  • Please securely package the items to be returned, including the original invoice and the RA number clearly marked on the package.

5. Return Shipping:

  • Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method to ensure the safe and documented return of your items.

6. Refund Process:

  • Refunds will be processed within 7 business days of receiving the returned items.
  • Refunds will be issued to the original payment method.

7. Exchanges:

  • Unfortunately, we do not currently offer direct exchanges. If you need a different size or item, please place a new order and return the original items.

8. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately. We will arrange for the return shipping and promptly send you a replacement or issue a refund.

9. Contact Information:

  • If you have any questions or concerns regarding our return policy, please reach out to our customer service team at adafashion.net@hotmail.com.

Adafashion Shop

Address:109 Hopkins Road,Liverpool, New York  13088,United States 

Phone Number: +86 15019122520

Email: adafashion.net@hotmail.com

Thank you for choosing Adafashion. We value your satisfaction and are committed to making your shopping experience exceptional.