FAQs

1. What payment methods do you accept?

We accept payments via major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or directly on the carrier's website.

3. What is your return policy?

We offer a 30-day return policy for most items. Items must be unused, in the same condition as received, and in the original packaging to be eligible for a refund. Please visit our Returns & Exchanges page for detailed instructions.

4. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days. For estimated delivery times, please refer to our Shipping Information page.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary based on your location. Please proceed to checkout to see available shipping options for your country.

6. How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team via email at support@adafashionshop.com. We strive to respond to all inquiries within 24 hours.

7. Are your products sustainable and ethically sourced?

We are committed to sustainability and ethical sourcing practices. Many of our products are sourced from suppliers who adhere to ethical standards and environmental regulations.

8. Can I modify or cancel my order after it has been placed?

To ensure prompt delivery, orders are processed quickly. If you need to modify or cancel an order, please contact us immediately at support@adafashionshop.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

9. How secure is shopping on your website?

We take the security of your personal information seriously. Our website is protected with SSL encryption to ensure that your data remains safe during transmission. We also do not store credit card details nor do we share your information with third parties.

10. Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at adafashion.net@hotmail.com for more information and to discuss your specific requirements.